Terms & Conditions
ORDERS
Minimum order is $500. Please use our online shopping cart to place an order. Alternatively you can e-mail or fax your order. Please include the delivery address and contact information.
PRICES
All prices are wholesale FOB our warehouse in Duarte, CA. The pricelist is effective February 1, 2019 and subject to change without notice. Hold for confirmation, proforma or date orders beyond ninety (90) days will be billed at the prevailing price at the requested ship date. Special orders require a deposit and may not be cancelled.
PAYMENT
Payment may be made by check, cash or credit card. We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged on the day of shipment. Payment terms for established open account customers is Net 30. Prepaid or COD on first order or until credit application has been approved. A service charge of 1.5% per month will be strictly assessed on any outstanding balance after 30 days.
SIZES
All sizes in the catalog are listed in inches as: Outside diameter, Inside diameter, Bottom diameter, Height.
LABELS
Upon request, all pots can be tagged with your company name, item number and description. We can also sticker with your SKU number, barcode and/or retail price at no charge.
CANCELLATIONS
A cancellation charge of 10% will be billed for orders cancelled after packing on pallets.
RETURNS & EXCHANGES
All items are subject to a restocking fee of 25% for returns or 15% for exchanges. After 30 days no returns or exchanges can be accepted.
CLAIMS
All items must be inspected upon arrival. Please note any damages on the driver's delivery receipt or Bill of Lading. Claims for damages must be made immediately after receipt of merchandise. Asian Ceramics' responsibility for the shipment ceases after delivery of goods to the trucking company. Our pots are packed and wrapped by experienced packers according to carrier recommendations and we ship all our pots on pallets. We use cardboard, foam and shrink wrap to protect your shipment before it leaves our warehouse and extra precautions are taken to insure that your order reaches you in the best possible condition.
BACK ORDERS
Out of stock items will be back ordered only if the total value is economical to ship and if we expect stock to become available within a reasonable amount of time. Please specify when ordering if no backorders will be allowed.
CONTAINER & CUSTOM ORDERS
Please contact our sales department at sales@asian-ceramics.com for enquiries regarding full container loads and custom orders. These orders require a deposit, may need additional lead time and cannot be returned.
SHOWROOM
Our office and warehouse is open Monday through Friday 8-5 and Saturday 9-1 by appointment only. Please feel free to visit our showroom and warehouse. We have many more pots, antiques and one-of-a-kind items available.
IMPORTANT
Actual items may differ slightly in color, shape and size from the photographs on this website. Because our products are handcrafted by potters and artisans, the character of each piece is highlighted by the variations in texture, shape and color. These differences bring out the uniqueness of each pot.